Just finished listening to Careless People by Sarah Wynn-Williams. It’s not just a story about Facebook—it’s a lesson on leadership, culture, and the loss of trust.
As leaders, we often talk about innovation, growth, and impact. But the core of any lasting organization is culture—and trust. Culture isn’t the slogans on the wall; it’s the lived experience of the people inside. Careless People is a reminder of what happens when trust fractures, when culture becomes misaligned, and when the pursuit of scale overtakes the discipline of stewardship.
This book (for me) isn’t about bashing anyone. It’s a call to attention. A chance for leaders to ask:
Wynn-Williams writes with clarity and conviction—not from the outside looking in, but from the inside looking back. Her perspective is rare and valuable....
When Alex Ovechkin tied Wayne Gretzky’s record for most goals, the hockey world erupted.
But behind that milestone wasn’t just one man’s talent—it was a team’s trust. Trainers, coaches, teammates, and staff rallied around Ovechkin, defying skeptics who questioned his comeback after a major injury just months earlier.
When that record-tying shot hit the net, the celebration wasn’t just for Ovechkin—it was for a team that stood by him through every grueling moment. They shared in the pressure. And they shared in the win.
That’s the power of trust.
It fuels resilience. It lifts teams. And it drives greatness.
What made Ovechkin’s team so unshakable?
Trust isn’t just a leadership value—it’s a brain response.
In The Neuroscience of Trust, Paul J. Zak reveals what many leaders miss: when people feel trusted, their brains release oxytocin—a chemical that lowers stress, builds connection, and boosts performance. It’s biology, not buzzwords.
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